The answers to all your questions.

In the (hopefully rare) event you can't find an answer in here you can reach us at shop@revolution.eu

How can we help?


What size should I buy?

If you’re not quite sure which size is right for you, check out our size guide here. It's also located next to the size on each style.

Oh no, I entered the wrong address. What now?

Contact us at shop@revolution.eu immediately.

Unfortunately address changes are not possible for shipped orders. However, you can often choose a different drop-off location, e.g. a post office, via the shipment tracking.

Can I cancel my order?

We start to pack your order as soon as possible during working hours. So please reach out to us as soon as possible if you want to cancel your order at shop@revolution.eu

We can't cancel the order if we already processed it.


Which payment methods do you offer?

You can pay by credit card or PayPal.

We offer Mobilepay payment to Danish customers.


We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive an order confirmation email. And once your order is packed, you will receive an email notification with your tracking information.

Please note that shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship (almost) all over the world. You can find the countries we ship to here.

If a country isn't on the list, reach out to us, and we can investigate if we can make a special arrangement - please note that shipping cost in these cases are high.

What countries do you ship to?

A list of the countries we deliver to can be found here.

If a country isn't on the list, reach out to us, and we can investigate if we can make a special arrangement - please note that shipping cost in these cases are high.

What are the shipping costs?

An overview of the shipping costs for most countries can be found here.

ATTENTION: Outside the EU additional costs / custom duties may apply. We do not determine
the amount and can not influence it directly.

How long does it take to ship?

Standard delivery is within 2-5 working days from the moment you submit your order.

My delivery status says that the package was returned to you. What can I do now?

We are sorry that your order was returned to our warehouse by the parcel service. Note that each parcel shop has their own timeframe for pick-up. You can see the return reason in the tracking system.

The invoice amount from the order that was not picked up will be refunded, not the shipping cost. We kindly ask you to place your order once again via our online shop.

If your order was returned to us by mistake or due to an error, please reach out to us at shop@revolution.eu with your order- and tracking number.

My delivery status says that the package was delivered to a post office. Which one?

In the tracking system you can see in which branch the package was delivered. Usually you will also receive a notification note from the parcel deliverer. If this is not the case, it is best to contact the parcel deliverer directly.

I am missing part of my order - what can I do?

If you have not received all the articles you expected please reach out to us at shop@revolution.eu for us to investigate, please remember to state your order number in the email.

Return and Refund

Are returns free of charge?

We can unfortunately not offer free return shipment.

The return shipping cost will be deducted from your refund amount.

How can I return something?

As soon as you have received your delivery, you can return the items to us within 14 days
after receipt. The items must be unworn and in their original packaging.

Fill out the return in the return portal here.

We recommend returning your order in a secured package. 

We accept the return of underwear in unworn and unwashed condition. We understand that you will need to try on the underwear to check the fit. When trying on underwear, please wear another pair underneath.

Will I be informed when you have received the return?

Make sure to keep your tracking number, which you will find on your return receipt.

With this number you will be able to follow the status and location of your return.

What can I do if I have received a defective item?

We are sorry that you received a defective article. Please reach out to us at shop@revolution.eu

If relevant, please include:

Customer ID 
Order number (order confirmation email)  
Article name and number  Wash cycle, spin speed and your detergent  
Photos (article with defect & care label so we can see the style number) 

If you find errors in products supplied by Revolution, we encourage you to contact us immediately. It is your responsibility to describe or show the error as under international law for the Danish Sale of Goods.

The right to claim compensation for damages / errors / defects will lapse after a period of 2 years from the date you receive the product. The right to seek compensation for the defective product is only present if you have handled the product of a warrantable manner and avoided any damage or misuse. Send your complaint within a reasonable time after you have noticed the defect. This usually means a maximum of 2 months. In case of errors Revolution will pay the return postage.

Without prior agreement process time for returned goods will be substantially prolonged.

When can I expect the refund?

We try to be as quick as possible but we handle returns manually, so we need a little time to process it. Usually,
the refund is made within 14 days after we receive the returned items.

We will refund you to your used payment method.

What is your exchange policy?

To exchange an item you need to return the item, then make a new order of the wished item. We do not offer exchanges due to our payment/shipping setup.


How can I make a claim?

We are sorry that you are not happy with your item. Your feedback helps
us to improve our products and customer service.

Please send us the information regarding your claim to shop@revolution.eu and if relevant, please include:

customer ID 

order number (order confirmation email)  

article name and number   

wash cycle, spin speed and your detergent  

photos (article with defect & care label so we can see the style number) 

I bought my article in a retail store. How can I make a claim?

We are sorry that you are not satisfied with your item. Your feedback helps us to improve our products.

Unfortunately we cannot process your claim directly. Your contact person is always your contractual partner at the time of purchase in case of a defect in the article. The reason for this process is that the contractual partner is the owner of the goods before you received them.

We don´t have control over the return- and claim conditions from the retail partners and therefore can not intervene in this process.

We can only handle claims if the order was placed in our online shop.


What is Sorona?

Sorona® is a partially plant-based polymer filling that we use instead of a down filling. Made from crops,  Sorona®-renewably sourced fibers are lightweight, breathable, and warm – and vegan. Sorona® is at the forefront of innovation
and has been actively moving its entire company towards a smaller carbon footprint year over year. 

Although not as warm as a down filling, these fills are better for activities where you are sweating and grinding, like biking to work, as they retain their insulating abilities with dampness and are still good at wicking that moisture away from your body. Another benefit of synthetic insulated coats is that they don’t require as much precious care as a down-fill jacket. You can get a bit mucky and throw it in the wash with no worries.

Find even more information about Sorona® on their own website here: https://sorona.com/

What is 3M™ Thinsulate™ padding?

3M™ Thinsulate™ Insulation is a warm yet lightweight synthetic fibre. The version we use the most, is made with 78% recycled fibres. 3M™ Thinsulate™ is specially developed to be thin, yet warm – so although the jacket doesn’t seem super padded it can still be very warm. Our jackets come with a warmth scale developed by 3M™ Thinsulate™.

To read even more about the material have a look at 3M™'s website here.

What does it mean that a style is Garment Dyed?

Garment dye gives a vintage look and super-soft feel. And the best part; they're already
broken-in on day one, as the garments are washed before coloring. 

Garment dye is a technique, not a particular type of dye. The typical method for adding color to a garment (like a sweatshirt) is through a process called piece-dying, which means the fabric roll is dyed before it's cut into a pattern and sewn together. Piece-dyeing fabric creates an even color without variation. Garment-dyeing flips the process around; the sweatshirt is sewn first, then washed in color.

Since the finished piece of clothing is washed in dye all at once, you'll see some variation where the color collects differently. This is what gives garment-dyed pieces subtle variation in color. Even in a batch of clothes that were garment-dyed together, no style is exactly alike. 

What is Ripstop?

Ripstop is the name of a textile fiber weave technique.

During weaving, stronger (and often thicker) reinforcement yarns are interwoven at regular intervals in a crosshatch pattern. You can pot ripstop by the box pattern in the fabric.

Most people assume that this weave has something to do with stopping rips from occurring. It doesn't. What it does is stop rips from spreading once they begin. Which is why this technic is often used for tents, parachutes, kites, flags, and sports clothes. The ripstop weave technique traces back to World War II and the concern among the allies about rips ruining parachutes (especially while in use).


What are Evergreen products?

Products with the Evergreen tag is the Revolution basics. The full colored, basic item everyone need in their wardrobe.

All Evergreen products are consciously produced in either organic or recycled materials.

Why is my jacket Teflon coated?

We use EcoElite Teflon coating on our outerwear to make them dirt- and water repellant,
hence making them more durable.

What is Teflon EcoElite™ coating?

The Teflon EcoElite™ coating are nothing like the one you may know from frying pans back in the days. It's a bio-based and non-fluorinated stain repellent technology that repels water and water-based stains.

What does GSM mean?

GSM stands for Grams per Square Meter. It is the weight of the fabric if you take a 1x1 meter
sheet of material and weigh it in grams.

GSM helps you to understand the
heaviness and density of the fabric/filling.

What is WCP?

WCP stands for Water Column Pressure. It is a way to measure how
waterproof a jacket is. The higher the number, the more water resistant the

In the case of a 10K jacket (or 10,000mm), you could stack a 1 inch by 1 inch
column of water 10,000mm high before water starts to seep through to the
fabric’s other side.

A rating of up to 10K is enough to handle light to average rain for a short amount of time. Ratings between 10K and 15K can handle a moderate amount of rain for much longer. Jackets rated between 15K and 20K or higher are serious shells for heavy, intense rain over a prolonged period.

Please note that a waterproof fabric doesn't necessarily make a waterproof jacket. Achieving waterproofness requires tapered seams, a feature we seldom include due to its impact on breathability. This is why we categorize our styles as water-repellent rather than waterproof.

What is a flag label?

A flag label is a small piece of fabric featuring either our Revolution name or our torch logo. It's typically placed either at the bottom of the garment or in the side seam.

What does it mean that my knit is ‘7 gauge’ ?

The gauge number refers to the number of needles used for knitting, within the width of 1 inch (approx. 2.5 cm). It helps you understand how dense the knitwear is. The higher the number, the denser the knit.

For example ‘7 gauge’ means that there are 7 needles within a width of 1 inch. When hand-knitting with needles, the gauge is around 5.


Can I buy Revolution in a store?

We don't have our own stores, but you can discover our brand in numerous stores around the world. Locate them here

Get in touch

Have questions about your order, or a general enquiry?